FAQ

➤ How Long Is The Production Time For A Product?

All of the sold items will go through our regular production process. As every pieces are custom made and we have some selected skillful craftsman in this industry so we take at least 10-15 days for production. With a toppest workflow we're always given our effort for quality item before shipping anything to our each customer.

➤ How Long Does Shipping Take?

  • Secured and Insured Shipping takes about 1-4 weeks.

  • On average it takes 10-15 days for USA, UK and Canada

➤ What If I Want It Earlier Than Regular Shipping Time?

You can choose Expedited Express Shipping upon checkout, delivery takes about 7 working days. For bulk order, you have to send us detailed email. 

➤ When Do You Ship The Orders From Your Fulfillment Center?

We carefully process and package all orders after 24 hours of the purchase timestamp, and the product will is fully ready to be shipped the next working day.

➤ From Where My Order Will Be Shipped? Where Is Your Fulfillment Center Located?

We are an international company and we have multiple warehouses worldwide but our main fulfillment centers are at UK, USA, Canada, Hong Kong and Some Other Areas of Europe (fluctuation due to overwhelming demand). 

➤I Had Ordered 2 Items But Only Received 1 Item... Where Is The Rest Of My Order?

  • If you ordered multiple/different products from our store, you may receive more than 1 shipping package. (this is done for more efficiency and faster shipping times since we have multiple warehouses worldwide)

  • If you ordered many of the same products, then you will usually receive it all in 1 package.

➤ Why Does The Shipping Status Show That The Shipping Status Is ‘Currently Unavailable’?

  • Once the parcel is shipped, it usually takes another 3-5 days for the tracking status to show up correctly on the tracking number.

  • Sometimes it could be a technical issue but we assure you that the items are on the way. We recommend to check back again in a few days.

➤ I Haven't Received An Order Confirmation Email Yet!

  • You'll get an automatic confirmation email within few minutes. Please check the spam or junk folder if you didn't get it immediately.

  • If still missing, just contact us and we'll send you a brand new email confirmation.

➤ Missing Package: Tracking says delivered but didn't receive it yet.

  • If it’s our fault we will refund you or send you a new item.

  • If it’s the buyer’s fault, buyer will be responsible for the claim

  • If we've confirmed with the post office and shipping carrier that the item has been delivered with a specific date, time and location. We are not responsible for missing claims.

  • If the missing package is due to package thieves, we'll be happy to ship you the same order again for 30% off the price tag you bought

  • If our shipping carrier or postal office cannot confirm the item was delivered. We'll usually just send you the item again.

  • Please contact us for more details so we can find out the best solution for you.

➤ Tracking Says Delivered In A Wrong Address

  • We deliver to the exact address that was given to us, normally this doesn't happen because 99.99% of our products are updated with the correct tracking number

  • It may be that the system had updated the wrong tracking number into the system. For that case, we’ll send you the correct tracking number so you can check the current status of your correct tracking.

➤ Will My Personal Information Is Secure Here?

  • Engraved Giftsly uses industry standard privacy policy for every customer. We don't sell, lease, or distribute any personal customer information.

  • Your sensitive personal information will be kept securely with us offline.

➤ Do You Collect Sales Tax?

  • No, we do not collect Sales Tax.

  • Customer is responsible to pay all the taxes and other fees at the time of receiving the item. 
CANCELLATION POLICY:


Engraved Giftsly STRIVES ON CUSTOMER SATISFACTION AND IN SO, WE DESCRIBE EVERY ITEM TO THE TEE IN HOPES OF GETTING YOU THAT UNIQUE ITEM YOU ARE LOOKING FOR

All sales are final upon placing the order. We are unable to cancel your order once it has been processed and/or shipped.

However, If you decide to cancel your order (within 24 hours after purchase timestamp) BEFORE it has been processed and/or shipped. You may be granted a refund but you will be assessed a 30% cancellation fee to cover restocking fees and the charges assessed to us for refunds by the credit card companies.

Anything beyond that time frame is not part of our policy because the product will have been shipped out from the warehouse.

Invalid Reasons:

  1. Buyer no longer wants the items - this is the most common example which we cannot honor if we want to continue offering great value at Engraved Giftsly The buyer should make sure he or she wants to buy the items before submitting an order, not after.

  2. Buyer found items cheaper somewhere else - Buyer should be confident that he or she is ready to pay the asking prices before submitting an order.
    After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.

 

Based on 20214 reviews
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Making things right

I have used this company multiple times . Their product is beautiful . They sent me wrong earrings recently . I contacted them and they did make it right and sent me the earrings I originally ordered . They stand by their product and their word . I would and have recommended them to family and friends .

Nice

I like it, but the picture was not made to fit properly. Its nice though.

perfect.

I’ve gotten so many compliments on how good it looks. i don’t even take it off to shower, it’s a picture of my passed best friend and i just can’t keep my eyes off.

My Moms 18 karat pendant

My mom’s pendent is beautiful and I love it this is my second time ordering from here and the work and quality is absolutely amazing 5 ⭐️ no doubt!!

Lovely

This was a gift for my son. It was a picture of my mother, his grandmother who passed four years ago. He received many expensive gifts for Christmas, yet, this was his favorite gift. I’ll be ordering another for my brother.

It came out so nice.

I can’t cap this chain is the truth I wish I could buy two chains with it to switch it up.

I love it

I loved it it’s for my husband Christmas gift 🎁 thank you

Beautiful

So happy with my order..picture perfect..will be back to order more

My first chain

The chain actually holds up great haven’t turned yet.

I miss you Papi

I have ordered a total of three memorial necklaces since the passing of my father a few months ago. The first two I ordered from different companies and they just did not meet my expectations. So then I saw one that my friend ordered from here, engraved giftsly and I am so happy that my third and final one was literally perfect. It exceeded all my expectations. It is so beautiful and my daddy is shining as the guardian angel that he is now to me. I also got it engraved, and it looks very nice. I highly recommend these beautiful necklaces. I am so happy and emotional at the same time. I cried when I wore it for the first time. Rest in peace, Papi.

I couldn’t be more happy. Now I have my grandfather with me everyday

AMAZING!!

It took about 2 weeks to get here but definitely worth the wait! I love it!

This Is Nice!

Very happy with the finished product. Been getting lots of positive feedback from my friends.

Get a lot of compliments

I love this my mom died in 2014.

First purchase on here and don’t regret it

I ordered my necklace on June 30th and received it July 10th that was a fast 10 days I will definitely be ordering from here again in the future 💕

Beautiful Remembrance!

My Mother N Law passed away. I bought this chain for my Husband, as a reminder that she is always with him. He LOVES it and wears it everyday! The quality of the chain and her picture shines so beautifully. I will be ordering another one for our daughter. It was affordable and arrived earlier than expected.

Excellent

People are asking me where I got the chain their loving and giving me compliments every where I wear it...

So beautiful

My items took a long time to come in but it was so worth the waiting. My husband heart melted as soon as he saw what it was, just to see his facial expression warmed my heart. These were gifts from his kids, a late Father’s Day gift. The kids couldn’t wait for him to walk through the door to give them to him. We were very pleased with how beautiful they came out. Thank you guys for making these gifts a spectacular treasure for him.

Gift

It was a Mother’s Day gift for my girlfriend and she loved it so much she cried

Beautiful

Thank you for the beautiful workmanship. It was a gift for my GodSister and she loved it.

Wonderful Gift

I got this gift for my daughter sweet 16th birthday and she absolutely loves it. I was nervous about not receiving it in the mail in time but customer service reassured me that it’ll be delivered. And it was, Thank you 💕

The absolute BEST necklace

This necklace was everything we had hoped for!! My mom and her mom (my grandma) share a birthday. When my grandma passed away a few months ago, my mom wanted a locket with both their pictures. We found this design and it couldn't have been better.

My love

My mother passed away in April of this year. I look at my necklace everyday. I Love my necklace.

Picture necklace

I love it, took it a minute to come but the finish look is beautiful