Read Our Customer's Frequently Asked Questions

➤ How Long Is The Production Time For A Product?

All of the sold items will go through our regular production process. As every pieces are custom made and we have some selected skillful craftsman in this industry so we take at least 10-15 days for production. With a toppest workflow we're always given our effort for quality item before shipping anything to our each customer.

➤ How Long Does Shipping Take?

  • Secured and Insured Shipping takes about 1-4 weeks.

  • On average it takes 10-15 days for USA, UK and Canada

➤ What If I Want It Earlier Than Regular Shipping Time?

You can choose Expedited Express Shipping upon checkout, delivery takes about 7 working days. For bulk order, you have to send us detailed email. 

➤ When Do You Ship The Orders From Your Fulfillment Center?

We carefully process and package all orders after 24 hours of the purchase timestamp, and the product will is fully ready to be shipped the next working day.

➤ From Where My Order Will Be Shipped? Where Is Your Fulfillment Center Located?

We are an international company and we have multiple warehouses worldwide but our main fulfillment centers are at UK, USA, Canada, Hong Kong and Some Other Areas of Europe (fluctuation due to overwhelming demand). 

➤I Had Ordered 2 Items But Only Received 1 Item... Where Is The Rest Of My Order?

  • If you ordered multiple/different products from our store, you may receive more than 1 shipping package. (this is done for more efficiency and faster shipping times since we have multiple warehouses worldwide)

  • If you ordered many of the same products, then you will usually receive it all in 1 package.

➤ Why Does The Shipping Status Show That The Shipping Status Is ‘Currently Unavailable’?

  • Once the parcel is shipped, it usually takes another 3-5 days for the tracking status to show up correctly on the tracking number.

  • Sometimes it could be a technical issue but we assure you that the items are on the way. We recommend to check back again in a few days.

➤ I Haven't Received An Order Confirmation Email Yet!

  • You'll get an automatic confirmation email within few minutes. Please check the spam or junk folder if you didn't get it immediately.

  • If still missing, just contact us and we'll send you a brand new email confirmation.

➤ Missing Package: Tracking says delivered but didn't receive it yet.

  • If it’s our fault we will refund you or send you a new item.

  • If it’s the buyer’s fault, buyer will be responsible for the claim

  • If we've confirmed with the post office and shipping carrier that the item has been delivered with a specific date, time and location. We are not responsible for missing claims.

  • If the missing package is due to package thieves, we'll be happy to ship you the same order again for 30% off the price tag you bought

  • If our shipping carrier or postal office cannot confirm the item was delivered. We'll usually just send you the item again.

  • Please contact us for more details so we can find out the best solution for you.

➤ Tracking Says Delivered In A Wrong Address

  • We deliver to the exact address that was given to us, normally this doesn't happen because 99.99% of our products are updated with the correct tracking number

  • It may be that the system had updated the wrong tracking number into the system. For that case, we’ll send you the correct tracking number so you can check the current status of your correct tracking.

➤ Will My Personal Information Is Secure Here?

  • Engraved Giftsly uses industry standard privacy policy for every customer. We don't sell, lease, or distribute any personal customer information.

  • Your sensitive personal information will be kept securely with us offline.



All sales are final upon placing the order. We are unable to cancel your order once it has been processed and/or shipped.

However, If you decide to cancel your order (within 24 hours after purchase timestamp) BEFORE it has been processed and/or shipped. You may be granted a refund but you will be assessed a 30% cancellation fee to cover restocking fees and the charges assessed to us for refunds by the credit card companies.

Anything beyond that time frame is not part of our policy because the product will have been shipped out from the warehouse.

Invalid Reasons:

  1. Buyer no longer wants the items - this is the most common example which we cannot honor if we want to continue offering great value at Engraved Giftsly The buyer should make sure he or she wants to buy the items before submitting an order, not after.

  2. Buyer found items cheaper somewhere else - Buyer should be confident that he or she is ready to pay the asking prices before submitting an order.
    After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.