Refund/Return/Cancellation Policies

Refund/Return/Cancellation Policies

Due to the complex processes involved in making personalised and hand-made items such as design, melting, shaping, engraving, polishing, and electroplating errors can be costly and time-consuming. To protect both buyer and seller interests, please review our refund and cancellation policy:

Order Cancellation:

  • All orders are processed 24 hours after payment is received. Cancellations/Refunds are not accepted after this period.
  • Personalized, engraved, or special orders cannot be canceled once production begins. Please double-check all personalized information before placing your order.
  • For any questions prior to placing your order, feel free to contact our Customer Care Team at support@engravedgiftsly.com.

    Non-Returnable Items:

    • Custom jewelry
    • Earrings or piercing items ( hygiene and protection purposes)
    • Made-to-order items
    • Opened or worn products
    • Orders not meeting your expectations due to issues under your control (e.g., incorrect information provided, wrong size or color chosen).
    • Variations in appearance due to screen lighting or display.
    • Non-arrival due to errors in the provided shipping information or issues outside our control (e.g., shipping delays, natural disasters, customs issues).
    • Non-quality issues with customized items (e.g., mishandling upon receipt).
    • We do not refund or replace items that are tracked and marked as delivered.
    • We recommend using a secure delivery address to ensure safe receipt of your order.

    Refundable:

     

    • Non-engraved Products: Items without customization or engraving.
    • Defective Items: Products with manufacturing defects or damage upon delivery.
    • Wrong Item Delivered: Refunds for incorrect items sent by mistake.
    • Unopened and Unused Products: Items returned in their original condition and packaging.
    • Products with Misleading Descriptions: Refunds for items that don’t match the description provided at purchase.
    • Eligibility Within the Return Window: Orders returned within the specified return period, as per the refund policy.
    • Proof of Purchase Required: Receipt or order confirmation must be provided for a refund.

     

    No returns will be accepted on Moissanite pieces. Shipping fees are only refundable in cases of defective products. Customers must report defective or damaged products within 24 hours of receiving the order to qualify for a refund or replacement..

      Can I Exchange or Return my order?

      At Engraved Giftsly, we aim to ensure a positive shopping experience and address any issues that arise:

      • Faulty or Damaged Goods: If you receive faulty or damaged items, take pictures and submit a support ticket within 48h of receiving product. We will craft a replacement free of charge within 60 days. Failure to provide required information within this period will be considered as receipt of goods in good condition.
      • Mishandling: We are not responsible for mishandling or accidental damage caused by the buyer.
      • Non-Receipt of Parcel: If your parcel does not arrive within the guaranteed 60-day period, submit a support ticket within 7 business days. We will provide a replacement at no charge. Errors in shipping address or customs issues are not covered.

      Failed Delivery:

      A refund will not be provided under these conditions. If a package cannot be delivered due to incorrect shipping information or refusal to accept the package, it will be returned to Engraved Giftsly at the customer’s expense. This includes any shipping fees, duties, or taxes incurred. 

      Engraved Giftsly will resend a new product or provide a return shipping label under the following conditions:

      1. The customer received the wrong item.
      2. The item is broken, defective, or engraved incorrectly (must be reported within 24 hours of receipt).

      For any concerns, please contact our Customer Care team at support@engravedgiftsly.com!

      Based on 20290 reviews
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      My chain

      I love the chain, the picture inside the pendant looks good and the chain itself it’s good quality. I will definitely be buying from here again.

      My chain was way more than I expected I lost my son 6months ago so this was everything to me 😢💔🕊️

      Making things right

      I have used this company multiple times . Their product is beautiful . They sent me wrong earrings recently . I contacted them and they did make it right and sent me the earrings I originally ordered . They stand by their product and their word . I would and have recommended them to family and friends .

      perfect.

      I’ve gotten so many compliments on how good it looks. i don’t even take it off to shower, it’s a picture of my passed best friend and i just can’t keep my eyes off.

      My Moms 18 karat pendant

      My mom’s pendent is beautiful and I love it this is my second time ordering from here and the work and quality is absolutely amazing 5 ⭐️ no doubt!!

      Lovely

      This was a gift for my son. It was a picture of my mother, his grandmother who passed four years ago. He received many expensive gifts for Christmas, yet, this was his favorite gift. I’ll be ordering another for my brother.

      It came out so nice.

      I can’t cap this chain is the truth I wish I could buy two chains with it to switch it up.

      I love it

      I loved it it’s for my husband Christmas gift 🎁 thank you

      Beautiful

      So happy with my order..picture perfect..will be back to order more

      My first chain

      The chain actually holds up great haven’t turned yet.

      I miss you Papi

      I have ordered a total of three memorial necklaces since the passing of my father a few months ago. The first two I ordered from different companies and they just did not meet my expectations. So then I saw one that my friend ordered from here, engraved giftsly and I am so happy that my third and final one was literally perfect. It exceeded all my expectations. It is so beautiful and my daddy is shining as the guardian angel that he is now to me. I also got it engraved, and it looks very nice. I highly recommend these beautiful necklaces. I am so happy and emotional at the same time. I cried when I wore it for the first time. Rest in peace, Papi.

      I couldn’t be more happy. Now I have my grandfather with me everyday

      AMAZING!!

      It took about 2 weeks to get here but definitely worth the wait! I love it!

      This Is Nice!

      Very happy with the finished product. Been getting lots of positive feedback from my friends.

      Get a lot of compliments

      I love this my mom died in 2014.

      First purchase on here and don’t regret it

      I ordered my necklace on June 30th and received it July 10th that was a fast 10 days I will definitely be ordering from here again in the future 💕

      Beautiful Remembrance!

      My Mother N Law passed away. I bought this chain for my Husband, as a reminder that she is always with him. He LOVES it and wears it everyday! The quality of the chain and her picture shines so beautifully. I will be ordering another one for our daughter. It was affordable and arrived earlier than expected.

      Excellent

      People are asking me where I got the chain their loving and giving me compliments every where I wear it...

      So beautiful

      My items took a long time to come in but it was so worth the waiting. My husband heart melted as soon as he saw what it was, just to see his facial expression warmed my heart. These were gifts from his kids, a late Father’s Day gift. The kids couldn’t wait for him to walk through the door to give them to him. We were very pleased with how beautiful they came out. Thank you guys for making these gifts a spectacular treasure for him.

      Gift

      It was a Mother’s Day gift for my girlfriend and she loved it so much she cried

      Beautiful

      Thank you for the beautiful workmanship. It was a gift for my GodSister and she loved it.

      Wonderful Gift

      I got this gift for my daughter sweet 16th birthday and she absolutely loves it. I was nervous about not receiving it in the mail in time but customer service reassured me that it’ll be delivered. And it was, Thank you 💕

      The absolute BEST necklace

      This necklace was everything we had hoped for!! My mom and her mom (my grandma) share a birthday. When my grandma passed away a few months ago, my mom wanted a locket with both their pictures. We found this design and it couldn't have been better.

      My love

      My mother passed away in April of this year. I look at my necklace everyday. I Love my necklace.