Refund/Return/Cancellation Policies
Refund/Return/Cancellation Policies
Due to the complex processes involved in making personalised and hand-made items such as design, melting, shaping, engraving, polishing, and electroplating errors can be costly and time-consuming. To protect both buyer and seller interests, please review our refund and cancellation policy:
Order Cancellation:
- All orders are processed 24 hours after payment is received. Cancellations/Refunds are not accepted after this period.
- Personalized, engraved, or special orders cannot be canceled once production begins. Please double-check all personalized information before placing your order.
- For any questions prior to placing your order, feel free to contact our Customer Care Team at support@engravedgiftsly.com.
Non-Returnable Items:
- Custom jewelry
- Earrings or piercing items ( hygiene and protection purposes)
- Made-to-order items
- Opened or worn products
- Orders not meeting your expectations due to issues under your control (e.g., incorrect information provided, wrong size or color chosen).
- Variations in appearance due to screen lighting or display.
- Non-arrival due to errors in the provided shipping information or issues outside our control (e.g., shipping delays, natural disasters, customs issues).
- Non-quality issues with customized items (e.g., mishandling upon receipt).
- We do not refund or replace items that are tracked and marked as delivered.
- We recommend using a secure delivery address to ensure safe receipt of your order.
Refundable:
- Non-engraved Products: Items without customization or engraving.
- Defective Items: Products with manufacturing defects or damage upon delivery.
- Wrong Item Delivered: Refunds for incorrect items sent by mistake.
- Unopened and Unused Products: Items returned in their original condition and packaging.
- Products with Misleading Descriptions: Refunds for items that don’t match the description provided at purchase.
- Eligibility Within the Return Window: Orders returned within the specified return period, as per the refund policy.
- Proof of Purchase Required: Receipt or order confirmation must be provided for a refund.
No returns will be accepted on Moissanite pieces. Shipping fees are only refundable in cases of defective products. Customers must report defective or damaged products within 24 hours of receiving the order to qualify for a refund or replacement..
Can I Exchange or Return my order?
At Engraved Giftsly, we aim to ensure a positive shopping experience and address any issues that arise:
- Faulty or Damaged Goods: If you receive faulty or damaged items, take pictures and submit a support ticket within 48h of receiving product. We will craft a replacement free of charge within 60 days. Failure to provide required information within this period will be considered as receipt of goods in good condition.
- Mishandling: We are not responsible for mishandling or accidental damage caused by the buyer.
- Non-Receipt of Parcel: If your parcel does not arrive within the guaranteed 60-day period, submit a support ticket within 7 business days. We will provide a replacement at no charge. Errors in shipping address or customs issues are not covered.
Failed Delivery:
A refund will not be provided under these conditions. If a package cannot be delivered due to incorrect shipping information or refusal to accept the package, it will be returned to Engraved Giftsly at the customer’s expense. This includes any shipping fees, duties, or taxes incurred.
Engraved Giftsly will resend a new product or provide a return shipping label under the following conditions:
- The customer received the wrong item.
- The item is broken, defective, or engraved incorrectly (must be reported within 24 hours of receipt).
For any concerns, please contact our Customer Care team at support@engravedgiftsly.com!
