Warranty Program
What is the Engraved Giftsly Lifetime Warranty Protection Plan?
Add a lifetime of protection to your engraved items with the Engraved Giftsly Lifetime Warranty for just $17.99. This plan offers peace of mind by covering your purchase against any manufacturing defects. Please note that non-engraved items come with a Limited-Time Warranty of 1 year.
What does the Lifetime Warranty cover?
The warranty covers manufacturing defects and is valid for a lifetime from the original date of purchase, according to our policy terms and conditions.
What is the Limited-Time Warranty?
Enjoy peace of mind with our Limited-Time Warranty, covering your non-engraved items for 1 year against manufacturing defects. This warranty ensures that your purchase is protected, allowing you to shop with confidence
Am I eligible for the Limited-Time Warranty?
Yes, if your jewelry experiences color tarnishing or image damage within a year, you are eligible for our 1-year warranty. This warranty includes replacement, even if you’ve followed the care guide.
What is not covered by the Lifetime Warranty?
The Lifetime Warranty Protection Plan does not cover:
- Negligence
- Accidents
- Robbery
- Burglary
- Vandalism
- Fire
- Flood
- Other acts of God
- Items not in the purchaser's possession
- Modifications (e.g., stabilizing, beads, spring shanks, arthritic shanks)
How do I make a warranty claim?
- Proof of Purchase: Send a clear copy of your purchase receipt as proof of authenticity.
- Submit a Claim: Email support@engravedgiftsly.com with a clear video of the defective product.
- Review: Our Quality Control (Q.C.) team will review the claim. If valid, we will arrange for repair or replacement.
What are the return and replacement options?
- Return Shipping: If eligible, send the item to our warehouse with return shipping costs. We will resend a new item free of charge.
- Keep the Item: Alternatively, keep the item and pay a $15 shipping and handling fee to receive a replacement free of charge.
What if my warranty claim is not accepted?
If your claim is not accepted, we will inform you of available repair options and any associated charges.
Need more help?
If you have any other questions, feel free to reach out to our Customer Care team at support@engravedgiftsly.com!
